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We’re on the hunt for the best talents out there. Every role at The Right Fuelcard Company comes with clear opportunities for career development and progression. We are all about creating a dynamic and exciting workplace where everybody can bring something to the table.
We hire for potential, not just past experience, that’s why our people come from all walks of life. Find out what The Times has said about our initiatives to foster inclusion and diversity within our company.

Job Specification

Customer Care Executive
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Posted: 19 August 2019
Expires: 27 September 2019
Type: Full Time
Location: Leeds

Description

Customer Care Executive level role within The Right Fuelcard Company Group.

This person plays an integral role to the success of the business with responsibility for ensuring the maximum potential is realised from our customer base. The candidate must be extremely hard working and driven. A passion for building relationships with customers, problem solving and delivering high levels of customer service is essential. They will be involved with the group’s transition to become a multi-product fleet solutions provider, by being an ambassador for our campaigns.

This person will be all about the customer and their needs and thrive on offering alternative/additional products to make the customers life easier whilst creating loyalty. They will constantly implement best practice techniques to give the business the best possible outcomes.

This person will be part of a dynamic team.

Reporting to:
Customer Care Team Leader.

 

Key responsibilities

• Responsible for maximising volume, positively influencing margin, and increasing customer retention through nurturing relations with customers.
• Achieving monthly targets & KPI’s
• Manage own work-flow and processes associated with the Customer Care team.
• Ensuring adherence to all company regulations.
• Respond to any customer queries by telephone and email, in a timely manner whilst delivering a world class service.
• You will carry out commercial campaigns through outbound calling to ensure the maximum amount of customers are regularly using our products and services.
• Delivering a proactive service to our customers, leading to better relations and increasing the customers lifetime value to our business
• Scope out possible future offerings with the existing base and report on feedback.
• Carry out needs based analysis with customers to identify relevant products to cross sell/up sell.
• Working proactively both individually and as a team to remove any product related customer or commercial barriers that may impact our customers using our services.

This role description is not exclusive. This person may be required to undertake other duties commensurate with the role as directed by the Customer Service Team Leader.

Skills

  • Great communication and listening skills
  • Confident telephone manners
  • Highly organised and able to set priority
  • Confident using computers
  • Vibrant team player
  • Positive attitude

Requirements

Customer Service Experience

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Why join us

Here are some reasons why we think The Right Fuelcard Company is a great place to work:
  • We promote a friendly and inclusive culture where everybody can bring something to the table
  • We provide ongoing training and opportunity to progress within your role
  • We host amazing team events in and out the office
And great perks
  • Holiday allowance of 26 days plus bank holidays
  • Day off on your birthday after 1 year of service
  • Early finish on Friday
  • Free subscription to Perkbox after 3 months of service
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