Frequently Asked Fuel Card Questions

Here you’ll find a list of the most frequently asked questions we get from our customers every day.
If you can’t find what you’re looking for, get in touch. We’re here to help.
There are two ways your can apply for a fuel card with us;
  • Online – click here to see both our quick and detailed application options.
  • By telephone – call 0113 202 5110 and we’ll talk you through it.
Our fuel cards help you make your fuel management more efficient and less time consuming. Find out why you should choose The Right Fuelcard Company or get in touch to know more about how we can help you.
We work with the leading fuel providers and we offer a wide range of Shell, Esso, Keyfuels, and UK Fuels fuel cards.
You can use your fuel cards to pay for a range of products depending on the purchase options you have chosen. Some fuel cards allow you to purchase fuels and lubricants, while others let you buy car wash credits and vehicle-related goods such as lubricants. Keep in mind that you can’t change the purchase on your card without having to re-issue it. If you’re not sure which option to pick, ask us.
Payment for all fuel drawings made with your fuel cards will be taken by Direct Debit. This is a mandatory requirement.
Our standard terms are weekly plus 5 days.
Not necessarily. We’ve a number of credit and payment options, get in touch and let’s see what we can do to help your business.
Sure, our team will be happy to give you all the information and advise you on the best fuel card for your business. Please give us a call on 0113 202 5110 or complete our contact form and we’ll be in touch.
Driver names are most convenient if you change company vehicles regularly, or if your drivers use a range of vehicles. If your drivers change often, but you tend to keep the same vehicles, registration details on your fuel card work well.
Yes, our free Account Management is a simple online platform to store all the information about your fuel cards activity. It’s easy to sign up, or if you’re already registered login now.
You can easily order additional fuel card from your Online Account Management system or by calling our customer service team on 0113 202 5110.
These changes reflect the movements in the international oil market. Get in touch with our team to find out more about fixed price fuel cards.
Every week we’ll send you prices notification via email or SMS. If you haven’t received it or can’t find it, call our customer service team on 0113 202 5110.
Yes we can. Call our customer service team on 0113 202 5110 and we’ll talk you through the options.
Don’t panic. Call us on 0113 202 5110 as soon as you notice your card has been lost. We’re open Monday to Thursday from 9am to 5pm and Friday from 9am to 3pm. Outside office hours send us a message using our contact form or email and we’ll get in touch the next working day.
Get in Touch
 0113 202 5110