Frequently asked questions

We work with the leading fuel providers and we offer a wide range of Shell, Esso, Keyfuels, and UK Fuels fuel cards. Find out more about the fuel cards we offer. 

You can use your fuel cards to pay for a range of products depending on the purchase options you have chosen. Some fuel cards allow you to purchase fuels and lubricants, while others let you buy car wash credits and vehicle-related goods such as lubricants. Keep in mind that you can’t change the purchase on your card without having to re-issue it. If you’re not sure which option to pick, ask us.

Of course! Our team will be happy to give you all the information you need and advise you on the best fuel card for your business. Simply provide some contact details through our card finder tool and we’ll be in touch.

Your fuel card and its associated brand affect where it can be used. Some are relatively limited in where they can be used to purchase fuel, whereas others specialise in providing access to a wide variety of fuel stations. If you're unsure where you can use your fuel card or which fuel card will be of the most benefit to you, you can speak to one of our staff and find the right fuel card for you.

Some fuel cards allow you to make other purchases that are beneficial to your vehicles, such as lubricants, oils, AdBlue or other similar items. However, fuel cards can't be used to buy other products such as food or consumer goods; in fact, you should only be able to use a fuel card at a fuel station. If you're unsure what your fuel card can be used for, you can speak to one of our experts today.

Not necessarily. We regularly review our credit policies approve more businesses.

Driver names are most convenient if you change company vehicles regularly, or if your drivers use a range of vehicles. If your drivers change often, but you tend to keep the same vehicles, registration details on your fuel card work well.

Proof of address and identification

• If you are a sole trader we will need your previous address if your current time at address is less than 3 years
• All applicants will be required to provide 2 proofs of address - Click here for more details on what is accepted (opens new window)
• If you require your cards to be sent to a trading address we will require proof of address for this location.  Please see the link above for accepted information
• All applicants will be required to provide one proof of identification

Partnerships 

• Name and date of birth will be required for all partners

Director Authorisation

• If you are not a named Director of the company, we will require Director Authorisation to complete your application (email is acceptable)

Bank details to set up your Direct Debit

• We do not accept payment from pre-paid bank accounts
• Partnerships with joint approval will both need to complete a Direct Debit mandate form which will be supplied by your sales contact

Card details

• Cards can be embossed with any details such as driver name, Registration plate or simply card 1,2,3

Every week we’ll send you prices notification via email or SMS. If you haven’t received it or can’t find it, please contact us.

Our standard terms are weekly plus 5 days.  So, use your card Monday to Sunday and pay by Direct Debit the following Friday.

You can easily order additional fuel card from your Online Account Management system:

1. If using a laptop or PC, click ‘Fuel Cards’, then ‘Card Request’ in the top left corner. On a mobile these options can be found in the main menu.
2. Select your card type*
3. Complete the boxes including your name
4. Click Add New Card
5. On the next screen add either a Driver Name or Vehicle Registration, select the products required
6. Click Add
7. Ensure you press close after the card, confirm requests and then confirm for a second time.

 The customer care team will then process your order.

*Please note that you can only order the same card types that are currently on your account. If you wish to change card types then please contact your account manager or the customer care team.

Yes we can. Call our customer service team on 0113 202 5110 and we’ll talk you through the options.

Don’t panic. Call us on 0113 202 5110 as soon as you notice your card has been lost. We’re open Monday to Thursday from 9am to 5pm and Friday from 9am to 3pm. Outside office hours send us a message using our contact form.