Frequently asked questions

Deciding which fuel card is right for you, figuring out how fuel cards work or how your company could save money with a fuel card, can be complicated. In order to help businesses just like yours to make the right choice, we’ve created this guide with everything you need to know about the products we offer. Simply select the question that relates to you to find out more.


Our Products

How can Right Fuel Card help my business?

Our fuel cards help you make your fuel management more efficient and less time consuming. Watch our video on the 10 reason you should choose Right Fuel Card.

What fuel cards do you offer?

We work with the leading fuel providers and we offer a wide range of Shell, Esso, Keyfuels, and UK Fuels fuel cards. Find out more about the fuel cards we offer

What products can I purchase with a fuel card?

You can use your fuel cards to pay for a range of products depending on the purchase options you have chosen. Some fuel cards allow you to purchase fuels and lubricants, while others let you buy car wash credits and vehicle-related goods such as lubricants. Keep in mind that you can’t change the purchase on your card without having to re-issue it. If you’re not sure which option to pick, ask us.

Can I discuss my fuel card options with you before applying?

Of course! Our team will be happy to give you all the information you need and advise you on the best fuel card for your business. Please give us a call on 0113 202 5110 or complete our contact form and we’ll be in touch.

Can I use a fuel card anywhere?

Your fuel card and its associated brand affect where it can be used. Some are relatively limited in where they can be used to purchase fuel, whereas others specialise in providing access to a wide variety of fuel stations. If you're unsure where you can use your fuel card or which fuel card will be of the most benefit to you, you can speak to one of our staff and find the right fuel card for you.

Can you use a fuel card for other things?

Some fuel cards allow you to make other purchases that are beneficial to your vehicles, such as lubricants, oils, AdBlue or other similar items. However, fuel cards can't be used to buy other products such as food or consumer goods; in fact, you should only be able to use a fuel card at a fuel station. If you're unsure what your fuel card can be used for, you can speak to one of our experts today.


Applying for a fuel card

How do I apply for a fuel card?

If you’re not sure which fuel card is right for your business, use our quick comparison tool and we’ll find the right card for you. One of our team can then give you a call back to discuss your options further. Alternatively, you can apply directly online.

I am a new business without any credit history, does that exclude me from getting a fuel card?

Not necessarily. We regularly review our credit policies approve more businesses.

Should I choose driver names or vehicle registrations for each card?

Driver names are most convenient if you change company vehicles regularly, or if your drivers use a range of vehicles. If your drivers change often, but you tend to keep the same vehicles, registration details on your fuel card work well.

Information you will need for your application

Partnerships 

  • Name and date of birth will be required for all partners

Address

  • If you are a sole trader we will need your previous address if your current time at address is less than 3 years
  • You may be required to provide proof of address - Click here for more details on what is accepted (opens new window)
  • If you require your cards to be sent to a trading address we will require proof of address for this location.  Please see the link above for accepted information

Director Authorisation

  • If you are not a named Director of the company, we will require Director Authorisation to complete your application (email is acceptable)

Bank details to set up your Direct Debit

  • We do not accept payment from pre-paid bank accounts
  • Partnerships with joint approval will both need to complete a Direct Debit mandate form which will be supplied by your sales contact

Card details

  • Cards can be embossed with any details such as driver name, Registration plate or simply card 1,2,3


Our pricing

Why do fixed prices change weekly?

These changes reflect the movements in the international oil market. 

How do I know what’s my fixed price for this week?

Every week we’ll send you prices notification via email or SMS. If you haven’t received it or can’t find it, email our customer service team on info@rightfuelcard.co.uk.


Paying for a fuel card

How can I pay for my fuel usage with Right Fuel Card?

Payment for all fuel drawings made with your fuel cards will be taken by Direct Debit. This is a mandatory requirement.

What are the credit terms I pay by?

Our standard terms are weekly plus 5 days.  So, use your card Monday to Sunday and pay by Direct Debit the following Friday.


Account Management

Do you have an Online Account Management system and how do I sign up?

Yes, our free online account management is a simple online platform where you can access everything you need to manage your cards and invoicing. For more information, visit our dedicated online account management FAQs.

How do I order additional cards?

You can easily order additional fuel card from your Online Account Management system:

  1. If using a laptop or PC, click ‘Fuel Cards’, then ‘Card Request’ in the top left corner. On a mobile these options can be found in the main menu.
  2. Select your card type*
  3. Complete the boxes including your name
  4. Click Add New Card
  5. On the next screen add either a Driver Name or Vehicle Registration, select the products required
  6. Click Add
  7. Ensure you press close after the card, confirm requests and then confirm for a second time.

 The customer care team will then process your order.

*Please note that you can only order the same card types that are currently on your account. If you wish to change card types then please contact your account manager or the customer care team.

Can you cost centre my invoices?

Yes we can. Call our customer service team on 0113 202 5110 and we’ll talk you through the options.

What happen if I lose my card?

Don’t panic. Call us on 0113 202 5110 as soon as you notice your card has been lost. We’re open Monday to Thursday from 9am to 5pm and Friday from 9am to 3pm. Outside office hours send us a message using our contact form or email info@rightfuelcard.co.uk and we’ll get in touch the next working day.

Read more

Want to learn even more about fuel cards?  Then please take a look at our in depth Q&As

New to fuel cards?

What is a fuel card?

Is a fuel card worth it?

Best fuel card provider?

Apply Online

Search on our website for your Right Fuel Card! In a few easy steps we can assess your needs and find the best fuel card for your car, van, HGV or fleet!

Use the button below to start the search for your Right Fuel Card.

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Apply Online

Contact Us

You can reach us by phone Monday through Thursday, from 9am to 5pm, and Friday from 9am to 3pm.

Or send us your enquiry with the form below. Our Customer Service team will get back to you as soon as possible.

Email us at info@rightfuelcard.co.uk

Contact Us

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