Online Account Management FAQs

To access the online account management system please select “Login” in the top right of your screen.  Please note that this will open a new tab on your internet browser which means you can keep access to these questions whilst you find your way around.

If you have any further questions, or have issues using your online account, please email info@rightfuelcard.co.uk

Simply click ‘Login’ which can be found in the top right corner of our website.

You will log into the account using the same details you set up during registration. If you have forgotten your password, simply click the ‘Forgotten Password’ button and follow the steps on screen and in the email you will receive.

  1. Log in to your account using the login buttons at the top of the page
  2. If using a laptop or PC, click ‘Fuel Cards’, then ‘Card Management’ in the top left corner. On a mobile these options can be found in the main menu.
  3. To see all cards, simply click “Get cards”. (Do not enter any card details as this will not work)
  4. Select the card(s) you wish to see the PIN(s) for, then select the red envelop icon
  5. Confirm that you wish to receive the PIN(s) via email.  You will shortly receive an email with the requested PIN(s).
  1. Log in to your account using the login buttons at the top of the page
  2. If using a laptop or PC, click ‘Fuel Cards’, then ‘Card Management’ in the top left corner. On a mobile these options can be found in the main menu.
  3. To see all cards, simply click “Get cards”. To see specific cards, use the options provided.
  4. Select the card(s) you wish to stop, then choose “STOP SELECTED CARDS”
  5. Please provide a reason as to why the card needs to be stopped and indicate if a replacement is required.This request will be sent to our Customer Care team who will ensure the selected cards are stopped and replacements ordered if required.
  1. If using a laptop or PC, click ‘Fuel Cards’, then ‘Card Request’ in the top left corner. On a mobile these options can be found in the main menu.
  2. Choose the card type you would like to order from the drop down list.
  3. Type in your name and any additional information you would like to include with this order (i.e. why you are ordering, or any additional spend this order may create).
  4. A box will appear which will allow you to order as many cards as you require at this time. Add each card required one at a time and then submit the whole order at once:-
    1. Type in what you would like embossed on the first card in Driver Name or Vehicle Registration (remembering to submit one or the other).
    2. Select the purchase restriction you would like on the card from the dropdown.
    3. Tick mileage required – this will set your card you to ask for mileage at point of purchase (please note that you do not need to give your mileage but this gives you the option).
    4. The ‘Additional Information’ text box can be used for any information that needs to be held with the card order (e.g. any cost centre or pin information)
    5. Click add.Repeat for all cards you wish to order. Your order will be updating in the background.
    6. When you have finished adding all of the cards you wish to order, click close.  Your order will now show in table format on screen.

Making changes to your order

  • To edit any of the order click the red button under ‘Edit’ next to the card you wish to change, and make the required changes.
  • To remove a card from the order, click the yellow button under ‘Remove’.
  • If you wish to start over again you can click ‘Remove all cards and start again’.
  • To add more cards click ‘Add Card details’ and continue as above.

When you are happy with your order click ‘Confirm Requests’, the below box will appear. Click ‘Yes’, this will communicate with our customer service team to ensure your cards are ordered, you will receive an email back from them confirming this when actioned.

  1. Log in to your online account
  2. If using a laptop or PC, click ‘My account’ in the top left corner. On a mobile these options can be found in the main menu.
  3. Click ‘Invoices’

You can search for the last 3 invoices, last 30, 60 & 90 days and the past 12 months using the quick buttons at the top of the screen.  Alternatively you can search for whatever date range you wish to view using the calendar selectors underneath and click ‘Go’.

Next to the invoice you wish to view click the blue paper icon under ‘Copy’ . A copy of your invoice will appear in a new screen.  From here you can choose to print or save the invoice.

PLEASE NOTE if this invoice does not appear, this will be due to a pop up blocker on your browser that needs to allow pop ups from our website or be switched off. If you are still struggling to do this please contact the team on info@rightfuelcard.co.uk.

This ‘Drawings’ function allows you to run reports, and view transactions on your account.

  1. Log in to your online account
  2. If using a laptop or PC, click ‘Fuel Cards’, then ‘Drawings’ in the top left corner. On a mobile these options can be found in the main menu.
  3. This will open up a search functionality so that you can find the right transactions.

You can search for drawings by:-

  • Card Number – you can search for part of the card number or the full card number. If you wish for this to match exactly to the card (and not find cards with the same combination of numbers within it) you can select ‘match exact card number’.
  • Invoice Number – this must match to the invoice exactly including any spaces or punctuation, otherwise it will not find anything.
  • Card Type – if you just wish to see cards of a certain brand i.e. Shell, BP, UK Fuels etc.
  • Vehicle Registration or Driver Name – this must match to the card exactly including any spaces or punctuation, otherwise it will not find the card.
  • Date Range – Tick ‘ search using drawings date range’ and use the calendar function to select your date range.
  • To include drawings that haven’t yet been invoiced, tick ‘Include Uninvoiced Drawings’.

If you wish to see your drawings on screen, click Get Drawings now. However, if you wish to download your report, click export drawings.

Exporting your drawings

  1. Select the format you prefer. Drawings can be exported in the following formats
    1. Excel
    2. CSV
    3. TSV
    4. XML
    5. HTML
    6. JSON
  2. Type in the email address you would like your report to be sent to. This can be any email address, but it will automatically default to the email address registered against your web user.
  3. To amend the fields/columns on the report click the blue cog button on the right hand side of the export drawings button and simply click and drag any columns that you do not wish to be on your report over to the ‘unused fields’ section.
  4. When you have finished, click save.
  5. Click ‘Get Drawings’, and your report will be sent to you instantly.